External quality audits 2024

Article 4 of the Charter requires SRG to have regular quality inspections carried out by external specialists with the appropriate qualifications and experience. For 2024, the team led by Professor Franziska Oehmer-Pedrazzi from the University of Applied Sciences of the Grisons (FHGR) carried out this task. The audit team issued a very good report for 2024. 

In 2024, the FHGR audit team examined one editorial department in the five enterprise units of the SRG: RSI "Attualità culturale di Rete Due", RTS "Mise au Point", RTR "Actualitad", SRF "Puls Check" and the online platform SWI swissinfo.ch. The auditors examined four areas: "Standards and objectives", "Monitoring", "Debriefing and feedback" and "Offering and programme revision". They all achieved good to excellent results. 

The audit team states in its evaluation that the SRG quality assurance system works very well and overall meets the requirements. It notes that the quality managers of the national expert group implement the legal requirements for quality assurance measures "with a circular and iterative quality assurance process over four phases". Overall, the audit team issued a very good report about the SRG quality assurance system. 

Optimisation recommendations  

Quality assurance is an ongoing process that must be continuously adapted to new circumstances. The audit team sees potential for optimisation in the following areas: 

  • Standards and objectives: Regular training and onboarding processes could be strengthened. More time could be made available for reflection on the integration of values in everyday working life. Mutual editorial work shadowing can promote joint learning processes and increase identification with shared values in everyday life.  
  • Monitoring: The principle of dual control could be applied even more consistently and supported by digital platforms and standardized processes and responsibilities.  
  • Debriefing / Feedback: Feedback discussions and internal processes could be made more structured and transparent. External sources of feedback such as the audience, the Audience Council and the ombudsman's office could also be more closely involved.  
  • Offering and programme revision: More time and resources could be invested in long-term strategic issues.  

Looking ahead 

The quality managers have taken note of these recommendations. Measures to implement them are planned for the following year after the audit. 

  

Last update: April 2025